Delivery Information

Everything you need to know about dispatch, delivery and tracking.

Destination

Cost

Dispatch

UK orders over £100

Free

Next working day*

UK

£5.99

Next working day*

Europe

£9.99

Varies by destination

Outside Europe

£14.99

Varies by destination

Dispatch

We aim to dispatch all orders on the next working day. Orders placed during weekends or UK bank holidays will be processed on the following working day.

 

Please allow additional processing time during launches, sales and other busy periods. Next working day dispatch refers to when your order leaves us and does not guarantee next-day delivery.

Delivery Times

Delivery times vary depending on destination and courier service. Any timeframe provided is an estimate and begins once your order has been dispatched.

 

Occasional delays caused by couriers, customs, adverse weather or circumstances outside our control may occur.

Tracking Your Order

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

 

Please check your spam or junk folder if you haven't received it. Tracking may take a short time to update after the parcel has been collected.

International Order

International orders may be subject to customs duties, import taxes or handling fees. These charges are determined by the destination country and are the customer's responsibility.

 

Elevation cannot cover or reimburse customs charges applied after being dispatched. Customs processing may also cause delays outside our control.

Incorrect Delivery Address

Please always check your delivery information carefully before completeing your order.

 

If you notice an error, contact us immediately by email or instagram. We'll do our best to update it, but changes cannot be guaranteed once an order has entered processing or been dispatched.

 

Elevation cannot accept responsibility for orders delivered to an address entered incorrectly at checkout.

Delayed or Missing Orders

If your tracking hasn't updated or your parcel hasn't arrived within the expected timeframe, contact us with your order number and we'll help investigate it with the courier.

Need Help ?

Contact us at support@elevationclo.com or message us on Instagram. Please include your order number so we can assist you as quickly as possble.

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