We always aim to dispatch orders on the next working day. Orders placed during weekends or UK bank holidays will be processed on the following working day.
How much is the delivery ?
UK delivery costs £5.99 and is free on all orders above £100.
European delivery costs £9.99, while delivery outside of EU costs £14.99.
How can I track my order ?
Once your order has been dispatched, tracking information will be sent to the email address provided at checkout. Please check your spam or junk folder if you haven't received it.
Will I need to pay customs charges ?
International orders may be subject to customs duties, import taxes or handling fees. These charges are determined by the destination country and are the customer's responsibility
Can I change or cancel my order ?
Contact us as soon as possible if you need to change or cancel your order. We'll do our best to help, we cannot guarantee changes once an order has entered processing or been dispatched.
How do Elevation products fit ?
Fit information and sizing advice is provided on all of our product pages. We recommend checking the measurements guide before ordering.
If you are still unsure feel free to reach out to us via email or Instagram.
Can I return an item ?
Yes. You must contact us within 14 days of receiving your order to request a return.
Items must be returned unworn, unwashed and in their original condition, with all tags still attached. Please see our Returns & Exchanges page for the complete policy and instructions.
Can I exchange an item ?
Yes, approved items can be exchanged, subject to availability. Contact us within 14 days of receiving your order and let us know which size or item you require.
If the requested replacement is unavailable, we can arrage a refund instead.
Who pays for return postage ?
Customers are responsible for return postage unless the item received is faulty, damaged or incorrect. We recommend using a tracked delivery service, as we cannot accept responsibility for returns lost in transit.
When will I receive my refund ?
Once your return has been received and inspected, we'll notify you of its status. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process the funds.
Original delivery charges are not refunded.
What should i do if my item is faulty or incorrect ?
Contact us as soon as possible with your order number and clear photographs of the issue. We'll review it and arrange the appropriate replacement or refund.
Will sold out items be restocked ?
Some products may be restocked, while others are released in limited quantities and will not return. Follow us on Instagram and sign up for email updates to hear about restocks or upcoming drops.
How can I contact Elevation ?
You can contact us through our instagram or email us at support@elevationclo.com . Please include your order number when contacting us about an existing purchase.
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