Returns & Exchanges

Need to return or exchange something ? Follow the information below

Contact Us

Send Your Return

Refund or Exchange

Contact us within 14 days from the day of delivery 

Return your item using tracked postage.

We'll inspect it and process your request.

Returns Window

You have 14 days from the date your order is delivered to notify us that you would like to make a return.

 

Once your return has been approved, you must send the item back within the following 14 days. Returns sent without contacting us first may take longer to process.

Return Conditions

Returned items should be unworn, unwashed and in their original condition, with all original tags attached.

 

You may inspect an item as you would in a physical shop. If an item has been worn, washed, damaged or handled beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect any loss in value.

How to Make a Return

Contact us at support@elevationclo.com with; 

 

- Your full name

- Your order number

- The item you would like to return

- Whether you would prefer a refund or exchange

- The reason for your return

 

Once your request has been approved, we'll provide the return address and instructions.

Return Postage

Customers are responsible for return postage unless the item recieved is faulty, damaged or incorrect.

 

We strongly recommend using a tracked postal service and keeping your proof of postage. Elevation cannot accept responsibility for returns lost or damage during transit.

Exchanges

Exchanges are available subject to stock.

 

When contacting us, tell us which item or size you would like instead. If your requested replacement is unavailable, we'll offer a refund to your original payment method.

Refunds

Once your return has been recieved and inspected, we'll notify you whether the refund has been approved.

 

Approved refunds will be issued to your original payment method within 14 days of receiving the returned item. Your bank or payment provider may take additional time to place the funds into your account.

 

When an entire order is cancelled and returned, the original basic delivery charge will also be refunded. Additional amounts paid for an upgraded delivery service will not be refunded.

Sale Items

Sale items purchased online can be returned under the same conditions and within the same return period, unless an item was clearly sold as personalised or made to order.

Faulty, Damaged or Incorrect Items

If you recieved a faulty, damaged or incorrect item, contact us as soon as possible with your order number and clear photographs of the issue. 

 

We'll review the problem and arrange an appropriate replacement, repair or refund. Your statutory rights are not affected by this returns policy.

Need Help ?

Email us at support@elevationclo.com or message us on Instagram. Please include your order number so we can assist you as quickly as possible.

join the elevation club

Sign up for exclusive content, special prizes, and latest update

Thanks for contacting us. We'll get back to you as soon as possible.

FAQ 

Delivery Information

Return & Exchange 

Contact Us

Copyright © 2022 Elevation